Privacy Policy
Vinum House (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, book services, attend events, or otherwise interact with us.
By using our website or services, you agree to the terms of this Privacy Policy.
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1. Who We Are
Vinum House is a consulting and education agency focused on wine marketing, PR, professional education, and bespoke events for wineries, corporate clients, and consumers across the United States.
If you have any questions about this Privacy Policy, you can contact us at:
**Email:** info@vinumhousegroup.com
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2. Information We Collect
We collect information in three main ways: information you provide, information collected automatically, and information from third parties.
2.1 Information You Provide to Us
You may provide us with:
- **Contact details** – name, email address, phone number, mailing address.
- **Account information** – username, password, and preferences if you create a member account.
- **Booking and event details** – services requested, dates, locations, and any notes you share.
- **Payment information** – when you purchase services or events, payment is processed by our payment providers. We do not store full credit card numbers.
- **Communication content** – messages you send via contact forms, email, or other channels.
- **Newsletter and marketing preferences** – when you sign up to receive updates, news, or offers.
2.2 Information Collected Automatically
When you use our website, we may automatically collect:
- **Usage data** – pages visited, links clicked, time spent on pages, referring pages.
- **Device and technical data** – IP address, browser type, operating system, device identifiers.
- **Cookies and similar technologies** – small files stored on your device to help us remember your preferences and understand how you use our site.
You can control cookies through your browser settings, but disabling cookies may affect how our site functions.
2.3 Information from Third Parties
We may receive information from:
- **Payment processors** – confirmation of payments and limited billing details.
- **Social media platforms** – if you interact with us via Instagram or other platforms.
- **Service partners** – such as booking or email marketing tools that help us manage appointments and communications.
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3. How We Use Your Information
We use your information to:
- **Provide and manage our services**
- Process bookings, reservations, and event registrations.
- Deliver consulting, education, and event services.
- Manage your member account and preferences.
- **Communicate with you**
- Respond to your questions and requests.
- Send confirmations, reminders, and updates about your bookings or events.
- Send newsletters, promotions, and other marketing communications (you can opt out at any time).
- **Improve our website and services**
- Analyze how visitors use our site and services.
- Develop new offerings and improve user experience.
- **Maintain security and comply with law**
- Protect our website, business, and users from fraud or misuse.
- Comply with legal obligations and respond to lawful requests.
We process your information based on our legitimate interests in running and improving our business, fulfilling our contracts with you, and complying with legal requirements. Where required, we rely on your consent (for example, for certain marketing communications).
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4. How We Share Your Information
We do not sell your personal information. We may share it in the following situations:
- **Service providers and partners**
We work with trusted third parties who help us operate our website and business, such as:
- Website hosting and analytics providers
- Booking and scheduling tools
- Payment processors
- Email and marketing platforms
These providers only use your information as needed to perform services on our behalf.
- **Legal and safety reasons**
We may share information if we believe it is necessary to:
- Comply with a legal obligation or request
- Protect our rights, property, or safety, or that of our users or others
- Detect, prevent, or address fraud or security issues
- **Business transfers**
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
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5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Help our site function properly
- Understand how visitors use our site
- Improve performance and user experience
You can usually set your browser to refuse cookies or alert you when cookies are being sent. Check your browser’s help section for instructions. Some features of our site may not work properly without cookies.
6. Data Retention
We keep your personal information only as long as necessary to:
- Provide our services and manage our relationship with you
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
When we no longer need your information, we will delete or anonymize it in a reasonable manner.
7. Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, such as:
- **Access** – request a copy of the personal information we hold about you.
- **Correction** – ask us to correct or update inaccurate or incomplete information.
- **Deletion** – request that we delete certain information, subject to legal obligations.
- **Restriction** – ask us to limit how we use your information in certain cases.
- **Objection** – object to certain types of processing, such as direct marketing.
- **Withdrawal of consent** – where we rely on your consent, you can withdraw it at any time.
To exercise any of these rights, contact us at **info@vinumhousegroup.com**. We may need to verify your identity before responding.
You can also opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us directly.
8. Children’s Privacy
Our website and services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
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9. International Visitors
Our services are based in the United States. If you access our website from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where our service providers are located. By using our site, you understand that your information may be processed in countries with different data protection laws than your own.
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10. Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
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### 11. Links to Other Websites
Our website may contain links to third-party websites or services (such as social media or partner sites). We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Any changes will be effective when posted on this page.
We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.
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13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
**Vinum House**
**Email:** info@vinumhousegroup.com
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